Our cloud based dialler is flexible, quick and easy to use.


It is fully supported allowing you to get on with what you do best.

All online training is included as well as a support team who will help you with all aspects of running a call centre dialler. Call us on 0333 305 7560 and we will help you find the best package for you.

All Diallers Supplied by Ecodialer are done so on a 30 day contract basis. If you are not happy with us for any reason, just give 30 days notice.

iso

Ecodial is an ISO 9001 and 27001 accredited business

Our highly customisable dialler platform has been built with three main goals in mind


  1. To maximise customer contact rates whilst delivering the best call quality
  2. To maximise call staff productivity through detailed statistical analysis tools
  3. To be as simple as possible to install and use.

Dialler Top 5 (according to our customers)

1. Ease of use:
Our vast call centre experience has proven to us, time and again, that when you mix efficient calling with efficient callers, the results are massively successful.
Quite simply, if you can use a computer, then you will have no problems with our automated dialling system!

2. Support
We pride ourselves on giving the best customer support possible at all times.

We are ISO9001 accredited:
“ISO 9001 Certified” means an organisation has met the requirements in ISO9001. It defines an ISO 9000 Quality Management System (QMS). ISO 9001:2008 is focused on meeting customer expectations and delivering customer satisfaction so you must pay attention to the customer.

Also, have a look at our Trust Pilot reviews and see for yourself, click here

The phone rings, we answer it and work with you to resolve any issues. It really is that simple.

3. Data Protection

Ecodialer is an ISO 9001 and 27001 accredited business.

ISO 27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk management processes.

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Call Quality

Our technicians have brought the voice quality of our system to a new level, voice is now more crisp and clear than ever before, allowing your staff to communicate with absolutely no barriers whatsoever.

We can deliver ISDN quality calls because our platform is interconnected with two of the biggest carriers in the UK. It doesn’t stop there, we also have the dialler interconnected with global carriers which means we can deliver ISDN call quality around the world.

Management Information

Our statistical analysis is second to none, and gives simple visual snapshots of staff data, call efficiency and productivity, which make tweaking and improving the performance of your workforce a doddle! We have automated call recording available for you to monitor calls in all our dialer packages.
We also give our customers the ability to track ALL work in progress, by giving direct access to the dialer callback database. This gives you that extra insight into how productive your staff are on a day to day basis.

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  • Easy To Use
  • Fantastic Support
  • My Data is Safe
  • Call Quality is Perfect
  • The Stats are Invaluable

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Regular

Free*

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  • Auto Dialler (aka Predictive dialler or autodialler)
  • Fully Managed: UK Support Staff
  • Voice Recording
  • Agent performance screen
  • Per Second Billing: No connection charge or minimum call charges.

*Terms and conditions apply. Please use the Contact Us page

Power

£69.99

per month*

  • Auto Dialler (aka Predictive dialler or autodialler)
  • Fully Managed: UK Support Staff
  • Voice Recording
  • Agent performance screen
  • IVR: Design and Build
  • Includes 5 FREE hosted phone licences for back office phones for duration of dialler use
  • No phone bill: All calls to 01, 02 and 07 numbers are included

*Terms and conditions apply. Please use the Contact Us page

Ecodial support thousands of extensions. You are more than welcome to make sure our product is for you by trying before you by.

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We're sure to be able to help.

Ecodial are sure to be able to find you the best deal on the telecommunications products and services your business needs.

We ring up, the phone gets answered and any issue I may have is dealt with. Refreshing.
Joe, Call Centre Manager, Claims Industry
We have used other diallers in the past, with Ecodial it is more efficient and costs less! The support from the team (especially Dan) has been great.
Graham, Call Centre Manager, Manufacturing
I have used this dialler for years and it is constantly being updated and improved. Highly recommended.
Paul, Director, Solicitor
The installation was smooth and controlled. The support has been fantastic.
Mark, IT Manager, Financial Services

Frequently Asked Questions

You may know a dialler as the following:

  • Autodialling Software
  • Dial System
  • Call Centre Dialler
  • Automated Dialling System
  • Hosted Dialler
  • Progressive Dialler Software
  • Predictive Dialler
  • Call Centre Dialling System
  • Telemarketing dialler system
  • Telemarketing Auto Dialler
  • Voip auto dialler
  • Dialler Solutions
  • Cloud Based Predictive dialler

All of these descriptions are pretty much the same thing….

You have a list of names and numbers to call and they are loaded in to the dialler. The dialler then calls through the list of names and numbers. When someone answers the phone, it connects them to an agent. It really is that simple.

No dial tone in the agents ear. The agent will only speak with live calls to maximise their time.

Each person will need a computer and a USB headset. All of the computers will then need to be connected to the internet.

The quality of the internet connection is critical. While the dialler will work in small numbers (6 or less) using an ADSL is not recommended. A leased line is always the best option and will ensure you get the best out of your investment in staff, data and the dialler.

This really depends on what needs setting up. Basic campaigns with management information, bespoke forms and call recording will need around 7-10 days. Without the bespoke forms we have been known to set up in less than 5 days.

You will most likely find any delays come from the installation of an internet connection.

The cost depends on how many agents you have and what package you are looking for. To give you an idea, if you had 20 agents and wanted an all inclusive package, the cost will be £1499.80 per month with no phone bill.

How does the dialler work with no phone bill?

We include all the calls you make to 01, 02 and 07 numbers in your monthly fee. So you will only receive one bill and can budget your business accordingly.

The dialler has plenty of tricks up its sleeve…

All calls can be recorded and played back at a later date. Calls can also be downloaded and emailed to a customer if need be.

It can also handle multiple inbound enquiries. We have developers who can create bespoke solutions for your IVR. An example of this would be taking payments via an IVR or a customer confirming information via their keypad.

The dialler will screen “pop” information which means any data you have can be displayed on screen for an incoming call.

Any forms your agents fill in day to day can be replicated on the dialler saving time by reducing duplication.

The dialler can be built around your business. Feel free to get in touch and we can talk through your requirements.

enquiries@ecodialler.co.uk

To request a full copy of the terms and conditions, please email   support@ecodialer.co.uk

For an overview of the main terms and conditions, read on…

The regular user package £free

There is a minimum call spend of £30 per user, per month.

Classic

The 5 free SIP licences will be for the duration of the dialler being used. If you wish to continue the back office phones without the dialler, the trunks are charged at £6 per month.

Power

The Power package includes all calls to 01, 02 and 07 numbers. It does not include premium rate or international calls.

The Power package is based on a 8 hour working day. Shift work or companies working longer than 8 hours would be charged bespoke rates.

The 10 free SIP licences will be for the duration of the dialler being used. If you wish to continue the back office phones without the dialler, the trunks are charged at £6 per month.

All platforms need at least 6 agents.

Standard support is Mon-Fri 9am to 5:30pm. Out of hours support is available generally at no extra cost.

Contact us

Use our contact form below, or phone us on 0800 046 5090.